Prospect Digital (Gloucester) Ltd collects and uses certain information about learners and apprentices to deliver its services. This document describes how we process your personal and sensitive data in accordance with the General Data Protection Regulations (GDPR). It also contains information about your rights and how to contact us.

Our lawful basis for holding and processing your data

When you supply your personal information, it may be stored and processed for one or more of the following reasons:

1. Your information is collected, stored and used for the legitimate interests of administrating the services we are contracted to deliver on behalf of the ESFA/ESF. The information we collect includes your full name, address, date of birth, National Insurance Number and other information relevant to the services we deliver.

2. Where you have provided consent, you have allowed us to use your personal data for direct marketing purposes about new products, promotions, special offers, further training opportunities, and to track your progress upon completion of your programme.

Information we collect about you
Data collection

Propsect Digital will ensure that the learner or apprentice:

How do we use your personal data?

We may use your information to:

Why do we use your personal data?

We will use your data to:

Accuracy of data

Prospect Digital will take responsible steps to ensure that your information is kept up to date by asking learners and apprentices whether there have been any changes.

Prospect Digital will ensure that:

Processing of information

Prospect Digital abides by the following principles when collecting, storing and processing your personal information, which shall be:

Your data will not be transferred to other countries without adequate protection.

Access to your personal information

You have the right to access the information that Prospect Digital holds about you. You may request details of personal information under the General Data Protection Regulation (GDPR) 2018, which is known as a Subject Access Request. You can ask for this in writing or email to or C4 Brunel Court, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.

If you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at or C4 Brunel Court, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AL.

You have the right to withdraw your consent for us to share your information at any time, providing that this does not conflict with our legal obligations (see Disclosure of Information below).

Disclosure of information

Learners and apprentices will be made aware of whom their information will be shared. However, there are circumstances where the law requires and allows Prospect Digital to disclose information without the data subject's consent.

These include:

How long do we keep your information?

Information and records relating to learners and apprentices will be stored securely and accessible to authorised personnel. Information will be stored for only as long as it is needed or required by contract and will be destroyed appropriately.

There are specific rules that apply to the retention of documents for the European Social Fund's (ESF) co-financed programmes. Documents must be retained until at least 31st December 2030, although this could be changed at any stage in the future, as required and updated by the ESF.

How we protect your personal data

We have put various technical and organisational measures in place to protect your personal data:

Discarding data

At Prospect Digital, we follow strict guidelines for disposing of data with the companies that issue the appropriate certificate.

Document review

This privacy notice will be updated regularly to ensure compliance with any changes or amendments to the GDPR and future legislation.

Your rights to:
Get in touch with us

For more information or queries on the Privacy Policy, please contact our Data Protection Officer via the details below:

01452 886 888

C4 Brunel Court,

Waterwells Business Park,



If you would like a copy of Prospect Digital's personal data on you, please send your request in writing to our Data Protection Officer at the above address. To verify your identity, we may ask you to provide us with the following information: